Refund Policy

Our Commitment

We want you to be happy with your subscription. Our support team will always try to fix any problem first, and we offer refunds in the cases described below.

Try Before You Buy

We recommend ordering the 24-hour test trial before a full subscription. It lets you check streaming quality, channels and compatibility with your device and internet connection.

Eligibility for a Refund

You may request a refund within 7 days of activation if:

• the service does not work on your device and our support team cannot solve the problem;
• you were charged twice for the same order;
• your subscription was not delivered.

Non-Refundable Cases

• Requests made after the refund period.
• Problems caused by your internet connection, device or third-party app.
• A change of mind after the service has been activated and used.
• Accounts suspended for breaking our Terms of Use (for example sharing or reselling).
• Test trials.

How to Request a Refund

Contact us on WhatsApp (+1 (774) 760-2714) or by email at contact@4kliviptv.com with your order details and a short description of the problem. Our team will reply as quickly as possible.

Processing

Approved refunds are processed using the original payment method when possible. Depending on the method, it can take several business days for the refund to appear.

Contact Us

Questions about this policy? Write to contact@4kliviptv.com or message us on WhatsApp.